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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-29-2018 09:39 AM

HP Recommended
Product: HP Officejet 7510
Operating System: Microsoft Windows 10 (64-bit)

My printer has been fine until this morning when I received the above code.I have unplugged and switched back on but problem hasnt gone away.....whats nect?

3 people had the same question
3 REPLIES 3

‎10-30-2018 12:55 PM - edited ‎10-30-2018 12:55 PM

HP Recommended

@Russellatbch

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, you're getting an error message "There is a problem with the printhead"

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

 

Let's try these steps to resolve the issue: Click here (Although the topic of this document is different from your issue, we could still try these steps to resolve the issue😞

Step 1: Remove the cartridges and printhead

Step 2: Clean the printhead

Step 3: Reinstall the printhead and cartridges

Step 4: Reset the printer

 

Let me know how that pans out

I hope you have a good day ahead!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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‎11-01-2018 03:54 AM

HP Recommended

Hi, thanks for the advice but nothing worked.Looked at the option of buying new printhead but after seeing how much a new printer cost, bought a new 7510 on Amazon for about £15 more than the cost of a printhead and got a 3 year warranty. Also next day delivery

Was this reply helpful? Yes No

‎11-01-2018 09:07 AM

HP Recommended

@Russellatbch

Thank you for the update,

I appreciate your time and efforts,

 

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂

Was this reply helpful? Yes No
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