'there is a problem with the printhead' error code 0xc19a0014 - help!

[Russellatbch]

My printer has been fine until this morning when I received the above code.I have unplugged and switched back on but problem hasnt gone away.....whats nect?

[Flower_Bud]

@Russellatbch

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're getting an error message "There is a problem with the printhead"

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Let's try these steps to resolve the issue: Click here (Although the topic of this document is different from your issue, we could still try these steps to resolve the issue😞

Step 1: Remove the cartridges and printhead

Step 2: Clean the printhead

Step 3: Reinstall the printhead and cartridges

Step 4: Reset the printer

Let me know how that pans out

I hope you have a good day ahead!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Russellatbch]

Hi, thanks for the advice but nothing worked.Looked at the option of buying new printhead but after seeing how much a new printer cost, bought a new 7510 on Amazon for about £15 more than the cost of a printhead and got a 3 year warranty. Also next day delivery

[Flower_Bud]

@Russellatbch

Thank you for the update,

I appreciate your time and efforts,

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂