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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2021 01:37 PM

HP Recommended
Product: HP Officejet Pro 8630
Operating System: Microsoft Windows 10 (64-bit)

Receiving this message after opening a scanned document using Acrobat - only happens on multiple page documents.  Since network scanning doesn't work anymore we are forced to use the printer web interface for scans - only since scanning this way have we been receiving this error. 

 

There is definitely some up with Acrobat because a different PDF viewer and all the web browsers open the document fine but there is also clearly something wrong with how the scanner is scanning these docs because it's only since we've been scanning using the web interface.  I've seen others have the issue and nothing has worked.

 

Uninstall/reinstall, Cleaner,  Protected mode, Opening as admin nothing has worked...

 

We also have a brand new M283fdw that network scanning doesn't work on either and we are forced to use the absolutely terrible HP smart app that doesn't even support 2-sided printing but that's another issue.

Category:
3 REPLIES 3

‎05-08-2021 12:06 PM

HP Recommended

@n20capri

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
In order to fix this issue,  your printer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options.   
HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎05-12-2021 08:24 AM

HP Recommended

Thanks for the reply - Not sure my customer is going to want to spend money for support since this printer is a bit older.  Also seems weird this issue only occurs when scanning from the web interface.  Frustrating that the scan to network doesn't work anymore.  Even on the other brand new printer.

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‎05-12-2021 02:58 PM

HP Recommended

@n20capri

Thank you for posting back.

 

Are you able to scan different documents such as PDF, Email or Word?

ECHO_LAKE
I am an HP Employee

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