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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-08-2021 01:01 PM - last edited on ‎09-09-2021 12:09 PM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

 

Original topic URL: **https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Re-HP-Envy-7640-doc-feeder-scan-won-t-show-up-...**

 

will not scan envy 7640 . need help now.

Category:
1 REPLY 1

‎09-10-2021 07:45 AM

HP Recommended

@Tomas1948, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan. To assist you better, kindly elaborate on the issue. 

 

Which device are you using to scan?

Which app are you using?

For assistance, refer to this document - How to scan with an HP printer

 

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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