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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-24-2021 03:24 PM

HP Recommended
Product: HP Office jet 8710
Operating System: Microsoft Windows 10 (64-bit)

Trying to scan. Message says there is no software. I have scanned a million times with this printer. I have uninstalled printer and reinstalled. Still getting the same message

Category:
1 REPLY 1

‎10-24-2021 10:39 PM

HP Recommended

@crossville 

 

Please use the following software ( HP Scan Extended):


                   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


  (a) Hit Win key,
  (b) Scroll down to HP group/folder,
  (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
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