trying to scan and getting error (Error Code: UA_400_EB000U0217)

[connerd]

trying to scan and getting a message that I have to sign in, when i try to sign in i get the error (Error Code: UA_400_EB000U0217)

[kar_lau]

Having the same issue on Windows 10 

[Anand_Andy]

Hi @connerd,

Welcome to the HP Support Community

I understand you are getting an error message UA 400 EB000U0217 on your HP SMART App. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the below steps:

Clear app data

1. Press the Windows logo key + R to launch the “Run” App.
2. In the Run app, type %temp% and hit enter.
3. This will open the temporary files folder in the AppData app.
4. Now, press “Ctrl + A” on your computer to select all the temporary files.
5. Press “Delete” to delete all the temporary files in the folder.

Uninstall & Re-install the HP Smart App.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy · Accepted solution]

Hi @kar_lau,

Welcome to the HP Support Community

I understand you are getting an error message UA 400 EB000U0217 on your HP SMART App. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the below steps:

Clear app data

1. Press the Windows logo key + R to launch the “Run” App.
2. In the Run app, type %temp% and hit enter.
3. This will open the temporary files folder in the AppData app.
4. Now, press “Ctrl + A” on your computer to select all the temporary files.
5. Press “Delete” to delete all the temporary files in the folder.

Uninstall & Re-install the HP Smart App.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kar_lau]

Thank you Anand_Andy, I was actually able to fix the problem by uninstalling and reinstalling both the printer and the HP Smart app. 

[Anand_Andy]

@kar_lau,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!