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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

trying to use new Lenovo PC with HP Envy 6255 scanner

1 REPLY 1
HP Recommended

@1ready-writer 

 

First, please read and heed our public service announcement -

 

Welcome to the HP English Community --

 

-------------------------------------------

<< Warning - Read >>

 

Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

 

HP Support does not make use of Community "Tags" or "Call us" links from new members.

 

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

 

Your computer is not full of bugs.

 

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

-------------------------------------------

 

If your new Lenovo is running Linux,

HPLIP – Linux Printing

 

HP Linux Imaging and Printing 

 

Get Current Version / Distros

 

HPLIP - All Supported Printer Models

Online Help and Support for HPLIP https://launchpad.net/hplip

 

============================================

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

Relevant to Windows

 

The printer is not new -- it supports the applications and software that it has done in the past.

 

Should you be running Windows, you have a couple of "HP" options.

 

=====================================

HP Smart

 

HP Smart is an application that supports print and scan for PDF and Photos / Images.

 

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

 

Ask if you would like additional details relevant to installing the app.

 

HP_Smart_Win_HP+_Print_Anywhere_6HP_Smart_Win_HP+_Print_Anywhere_6

 

=====================================

Printer Software 

 

If you have not yet done so, install the Full Feature Software / full driver printer software.

 

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

 

NOTES:  

 

HP Scan is not installed if the printer does not support Scan.

 

The Printer Assistant is not installed if the type of full driver software does not support it.

 

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

 

No Sign-in required to use full driver printer software.

 

 

Reinstalling?

 

  • Uninstall existing full driver printer software from Programs and Features. 

    Reference:  Uninstall HP printer software and drivers / HP Smart

     

  • If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
  • Restart the computer and log in.
  • If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

 

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

 

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories 

 

In general, the web pack should load -

 

Download package > Save > Right-Click on the installation Package > Run as Administrator

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

Using USB?  (Re)Connect when instructed to do so.

 

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

  • Printer Assistant – Where still supported as part of the full driver printer software
  • HP Scan – Shortcut on Desktop named for the printer model

OR

  • HP Scan Assistant – For those printers that no longer provide the Printer Assistant
  • HP Scan - Shortcut named for itself

AND / OR

  • When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
  • NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

 

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20Programs_and_Features_Printer_Desktop_Icons_20

 

Example - HP Scan - Main menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_139025_HP_Scan_Menu_PDF_More_Destination_13

 

=================================

Message Content References

 

User Guide - HP ENVY Photo 6200 All-in-One series 

 

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 6255 All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.