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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-14-2021 08:43 AM

HP Recommended

scanner comes up saying scanner in use when its not

Category:
1 REPLY 1

‎01-18-2021 01:46 AM

HP Recommended

@sparklehorse, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • Are you able to make photocopies on the printer?
  • What is the Operating System installed on the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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