trying to setup scan to email

[s132167]

I am trying to set up scan to email and I get an error code saying "cannot connect to server" and how do I find out the STMP server name?

[Dragon-Fur]

@s132167 

Welcome to the HP Community Forum.

The SMTP server depends on your email provider.

Search (the 'net) for SMTP settings for your mail setup.

When your printer supports SMTP Digital Send for email,

Create a Scan to Email Profile for your setup using the Embedded Web Server (EWS).

Be aware that some (more than one) email carrier might have disabled "Less Secure Apps" access.

The solution:  Switch on 2-Step Verification > Create and use an App Password in place of your normal "password" to your email.

Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Yahoo Mail – “App Password” for third party applications

Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

How to use two-step verification with your Microsoft account

Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

What’s the Difference Between Ports 465 and 587?

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Example - SMTP Email - Scan to Email

EWS_9025_Scan-to-Email_Setup_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Printer Specifications for HP OfficeJet Pro 8700 Printers

and

Digital Sending Standard Features

Scan-to E-mail; Fax Archive to E-mail

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HP Printer Home Page - References and Resources

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[Repairatrooper]

@Dragon-Fur has provided excellent instructions. I would add one thing, if you already have the SMTP server and still cannot connect,  check the network settings of the printer and make sure that the gateway address is correct and that your DNS settings are valid. You should use 8.8.8.8 as your secondary DNS. This is the google DNS servers and typically will properly locate any SMTP server you happen to use.