turn off hp smart setup

[sparks470]

I have used the print, scan, and fax features on my HP printer 9130 without the HP Smart application until just a week ago.

After spending several hours with technical support, who accessed my PC remotely, I discovered that configuring the printer without the HP Smart app was impossible. This application complicates the process instead of making it easier, as it adds extra steps and prevents me from faxing any documents without logging into HP. Additionally, I have privacy concerns; HP does not need to know when or what I scan, fax, or print. The poor service forces users to rely on HP, requiring them to log into an HP account. 

 I have to log  in the my HP account just to scan on my home printer Bring back the offline full function app to scan, print and fax as a self service process How do I switch this off, it isn't something I requested? Thanks

[Kuroi_Kenshi]

Hi @sparks470,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet Pro 9130 now requiring HP Smart login when you previously used print, scan, and fax without it. Let’s go through a few checks.

Before we proceed:
Is your printer enrolled in HP+ (HP Plus)?

Meanwhile, you can follow these steps:

Step 1: Confirm Whether HP+ Is Activated

• Open the HP app.
• Select your printer.
• Go to Printer Settings > Account or Web Services.
• Check if HP+ or Instant Ink enrollment is shown as active.

If HP+ was activated during setup, cloud account sign-in becomes required and cannot be disabled later.

Step 2: Remove the HP Smart App (If Not HP+)

• If HP+ is NOT activated:
• Press Windows + I.
• Go to Apps > Installed apps.
• Find HP Smart.
• Click Uninstall.
• Restart the PC.

You can then install the full feature driver package instead.

Step 3: Install the Full Feature Driver (Non-HP Smart Setup)

• Go to the HP Support website.
• Search for “HP OfficeJet Pro 9130 driver.”
• Select your Windows version.
• Download the Full Feature Software and Drivers package.
• Run the installer and choose traditional driver setup.
• This allows scanning via:
• Windows Fax and Scan
• HP Scan (desktop utility)
• Windows Scan app

No HP account login is required for basic local scanning if HP+ is not enabled.

Step 4: Scan Without HP Smart

• After driver installation:
• Press Start.
• Open Windows Scan or Windows Fax and Scan.
• Select your HP 9130.
• Choose Scan.
• Faxing can also be accessed through:
  Control Panel > Devices and Printers > Right-click printer > Printer Properties > Fax settings.

Step 5: If HP+ Is Enabled

• If the printer was activated as HP+, the cloud-based model cannot be reverted to standard mode. HP+ enrollment permanently links the printer to an HP account.
• In that case:
• You must stay signed into the HP app for certain functions.
• Traditional offline-only mode cannot be restored.

Please confirm whether HP+ shows as enabled, and I’ll guide you accordingly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[sparks470]

I'm now working with Printer escalation section and we are narrowing down to the universal application "send fax function" fails when the spooling function fails to communicate with the printer. see below

[sparks470]

Issue:

The customer is unable to send faxes using the HP universal fax driver after a software update; the fax function only works through the HP Smart app which requires logging in, causing inconvenience.

Troubleshooting steps:

• Customer uninstalled HP Smart app and installed HP Office Pro 9135 Easy Start software as instructed.
• Attempted to send fax using universal fax driver; fax spools then cancels without sending.
• Verified printer connection via Ethernet and WiFi; printer can print and scan but fax via driver fails.
• Customer tried connecting printer to WiFi and used IP address; driver still cannot communicate with printer for fax.
• Customer demonstrated fax attempt and cancellation to agent via video and remote session.
• Agent checked for driver versions and updates; noted recent firmware update may affect fax driver functionality.
• Customer tried uninstalling and reinstalling drivers multiple times; issue persisted.
• Customer tested faxing directly from printer and via HP Smart app; both worked but not via universal fax driver.
• Agent and customer discussed possible software/app incompatibility and driver issues due to Windows updates.
• Agent offered to escalate issue and provide case number and resolution in writing.

Outcome:

The agent acknowledged the issue is likely due to the universal fax driver or application incompatibility after updates and confirmed the only current workaround is using the HP Smart app. The customer requested the resolution and case details in writing to forward to the CEO. The agent agreed to document the issue and send the case number and resolution via email. The call ended with the customer dissatisfied with the lack of a fix for the universal fax driver and the inconvenience of using the HP Smart app.

Error codes:

No specific error codes were mentioned in the conversation.

Root cause:

The root cause appears to be a software or driver incompatibility introduced by recent updates, causing the HP universal fax driver to fail communicating with the printer for faxing, forcing use of the HP Smart app as a workaround.

Please inform me if this issue will be resolved. If not, I would like to return this printer and explore another provider that can offer this capability.

[Kuroi_Kenshi]

Hi @sparks470,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,