unable to copy

[robmally]

unable to copy, when i "start black" or "start copy" get message incorrect paper - Copy does not supoort Envelopes # 10, etc.  Paper loaded is 8.5x11 but printer doesn't recognize it.  computer setup indicates correct paper. Print and scan doctor has been run

[ShlomiL · Accepted solution]

Hi,

Open and close the input paper tray, then evaluate the shown prompt to change the paper type and size.

Be sure to set the paper size as US Letter and the type as Plain Paper.

Regards,

Shlomi

[robmally]

THANK YOU, it worked, hope it holds but at least I can work through it if need be. 

[rolande1]

I stopped a print job because it was too long and right after that I could not get iti to copy

[rolande1]

removing the paper tray did not work - unplugging did not help either

[Laylac]

I opened and closed the input tray, and then discovered there was a paper jam which had not been signalled.  I removed the paper and tried again, but to no avail.  When I try to copy, it starts up with the usual sound, but then stops, and "now copying" remains on the screen, but nothing happens. I've tried removing power source and plugging back in, turning printer on and off.  Nothing has worked.  Your advice will be appreciated.

[joseph901]

When OK is pushed to copy,a bell rings and message appears:  Now printing alignment page nothing happens

[joseph901]

error message stck for 2 hours at

Now printing alignment page

[joseph901]

stuck on Now printing alignment page

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@robmally wrote:

unable to copy, when i "start black" or "start copy" get message incorrect paper - Copy does not supoort Envelopes # 10, etc.  Paper loaded is 8.5x11 but printer doesn't recognize it.  computer setup indicates correct paper. Print and scan doctor has been run

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[joseph901]

When I turn the power on , after pulling and replacing the paper tray, the message is stuck on Now printing alignment page