unable to start scan from printer

[Deekster]

may be a driver update error.  scan doctor shows scan fault but doesnt fix it.

[Dragon-Fur]

@Deekster 

Welcome to the HP Community --

---

@Deekster wrote:

may be a driver update error. 

scan doctor shows scan fault but doesn't fix it.

---

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: Scan from Printer

I do not see where you mentioned your Printer Model or Operating System/version.

If you did, I may have missed it, or your message failed to include that information.

-- Based on what we know --

First --

May / June 2025 – The Doctor is Kaput

 HP Customer Advisory - HP Print and Scan Doctor for Windows – Elevation of Privilege Security Vulner... 

Replacement for Print and Scan Doctor

 Use Diagnose & Fix in HP App to repair common printing issues (Windows, macOS)

Next --

Sure -- could be a driver issue.

Scan from printer to computer might take more than one form.

For example,

Web Scan -- No software -- Part of the Embedded Web Server (EWS) and run from your browser.   Web Scan must be enabled  for first use and does require that your computer be connected to the same network and available to accept scanned input.

SMTP - Scan to Network -- this is a more sophisticated Scan to "Destination" method available on some printer models.  The setup is either configured on the printer's control panel or created as a Quick Set / Profile in the Embedded Web Server (EWS).

Scan to Computer -- Part of the full driver printer software for Windows.  The full driver must be installed, functional, and Manage Scan to Computer must be enabled.

Of the three, the last is more likely in that the first two are not generally driver related.

Ask if you need help to reinstall the full driver.

→ → We will need to know your printer model AND your Operating System / version.

Next,

If your full driver is installed and functional, the next place to check is whether Manage Scan to Computer is enabled.  If not, you can check / enable the process.

Next,

=======================================

HP Containers / Desktop Shortcuts

Next,

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

-- Driver Assistant --

• The Printer Assistant and the HP Scan Assistant, are dependent on printer model and supported software options for that printer.
• The Assistant type that is supported with a particular printer will be installed with that printer's full driver printer software.
• HP Scan, the format determined by the printer model, is installed with the full driver for the printer.

-- No Assistant companion --

HP Universal Scan Software - Model and Operating System / version dependent

• When installed, the HP Universal Scan software adds a separate self named “HP Scan” shortcut

-- Assistant and HP Scan -- Naming Conventions --

• Printer Assistant – Where supported as part of the printer model's full driver printer software
• HP Scan – Shortcut added to the Desktop is named for the printer model

OR

• HP Scan Assistant – For those printer models that do not support the Printer Assistant
• HP Scan - Shortcut added to the Desktop is named for itself "HP Scan"

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_12

Next,

-- Manage Scan to Computer --

Open the Assistant type installed with your full driver printer software

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Driver Printer Software - Installed

② OR ③

HP_Printer_Assistant_HP_Scan_Assistant_8

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

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Question / Concern Answered, Click my Post "Accept as Solution"

[Deekster · Accepted solution]

Very good and thorough response, thank you for your help.  Greatly appreciated.  I will include the info that you highlighted in future, oops Deekster.  
thanks Dragon-fur.