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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-30-2024 04:46 PM

HP Recommended
Operating System: Microsoft Windows 11

My scanner isn't working . It is not scanning to the computer . I want to uninstall and reinstall printer

 

Category:
1 REPLY 1

‎06-01-2024 08:26 AM

HP Recommended

Hi @Florence1,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Sure, here's a step-by-step guide to uninstall and reinstall your HP ENVY Photo 6200 printer.

 

Uninstall the Printer Software:

  • Press the Windows key on your keyboard or click on the Start menu, then type "Control Panel" and hit Enter.
  • In the Control Panel, select "Programs" or "Programs and Features."
  • Find the HP printer software from the list of installed programs.
  • Right-click on it and select "Uninstall" or "Remove."
  • Follow the on-screen instructions to uninstall the software completely.

Disconnect the Printer:

  • Ensure your printer is turned on.
  • Disconnect the USB cable from the printer and your computer.

Download Latest Drivers:

  • Visit the official HP website: HP ENVY Photo 6200 All-in-One Printer series.
  • Select your operating system.
  • Download the latest drivers and software for your printer.

Install the Printer Software:

  • Once the download is complete, run the downloaded file to start the installation process.
  • Follow the on-screen instructions to install the drivers and software.
  • Connect your printer to your computer when prompted. If using a wireless connection, follow the on-screen instructions to connect your printer to your Wi-Fi network.

Test the Scanner:

  • Once the installation is complete, try scanning a document or photo to your computer to ensure that the scanner is working correctly.

Additional Troubleshooting:

  • If the scanner still isn't working, you may need to troubleshoot further. Ensure that your printer is set as the default printer in your computer's settings. You can also try restarting both your printer and computer.

 

By following these steps, you should be able to uninstall and reinstall your HP ENVY Photo 6200 printer, hopefully resolving the issue with your scanner.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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