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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-13-2022 07:18 AM - last edited on ‎09-13-2022 09:14 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP downloaded a virus into my printers. They are locked. The only solution to get them to work is to buy a new HP refill.

I refuse!!!

These are my printers and I will not submit to this.

You have someone contact me today to get that VIRUS out of my computer or I go to the police and the respective government agency.

 

2 REPLIES 2

‎09-13-2022 04:07 PM

HP Recommended

Exactly which model of printer do you have?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-14-2022 08:51 AM

HP Recommended

HP ENVY 5660  (Print Scan Copy Photo)

Laser Jet Pro   MFP M130nw

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