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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-13-2022 02:05 AM - last edited on ‎04-13-2022 07:12 AM by Retired

HP Recommended

HP Laserjet MFP M281fdw (BF8089

When

using the ADF to scan a vertical line appears on the length of the scan.

 

When scan off the platten no line.

6 REPLIES 6

‎04-13-2022 03:32 AM

HP Recommended

Open the top cover to access the scanning glass, and then gently clean the smaller glass on the left side, it's dirty. Don't remove or damage the plastic film.

 

m148.jpg




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‎05-01-2022 05:14 PM

HP Recommended

Thanks for your suggestion but didnt solve the issue, still a continuous vertical line top to bottom on ADF scans

 

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‎05-02-2022 06:07 AM

HP Recommended

You didn't clean it enough.




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‎05-22-2022 03:12 PM

HP Recommended

Hi, tried this but didnt change the problem, still a vertical line.

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‎05-22-2022 05:54 PM

HP Recommended

Do you see a line when using the flatbed glass?

 

Normally, you will find a speck of paper at the exact spot the line is forming in the skinny window shown in the above post.

Try looking at this tutorial on cleaning the scanner glass: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0534...

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎06-09-2022 04:56 PM

HP Recommended

Have tried this several times, line still appears in scans.

Had a close look and can not see anything that would cause the line.

As stated placing docs on the flatbed (not using ADF) scans are good.

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