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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-18-2021 01:44 AM

HP Recommended
Product: hp smat tank 515
Operating System: Microsoft Windows 10 (64-bit)

printing from computer is working fine but scanning and copy printing as vertical lines only. please help or guide me in this issue.

Category:
1 REPLY 1

‎06-18-2021 08:25 AM

HP Recommended

A sample would help to determine the issue. Most common is dirt on the slit glass that the ADF uses, this is typically to the left of the main scanner glass. You can test if this is the problem by copying or scanner from the flatbed instead of the ADF. No lines from the flat glass means you have dirt in the ADF optical path.  If you get the same lines when scanning from the flat glass, you have either a hardware failure or corrupt OS on the printer. Perform a factory reset and then ensure that your firmware is up to date.

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