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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-15-2018 04:44 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3785 All-in-One Printer (T8W46C)
Operating System: Linux

Hello.

I'm asking here because there's no easy way to search internet with this terms (too many results, none on-topic).

My question is - what kind of documents can I scan (what kind won't damage the scanner), namely:

a) can I scan thin, non-bendable items (items that shouldn't be bent, for example - postcards)?

b) can I scan thicker kind of items (for example - driving license, credit card, ID card)

The printer's scanner is the kind of feeding slot, not the glass panel.

Any help appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2018 06:40 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

The document feeder is not recommended for these type of scanning.You will definitely have a lot of paper jams in the unit and might also damage the feeding mechanism.Rather use the flat glass bed for these type of scanning.Hope that will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

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1 REPLY 1

‎09-15-2018 06:40 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

The document feeder is not recommended for these type of scanning.You will definitely have a lot of paper jams in the unit and might also damage the feeding mechanism.Rather use the flat glass bed for these type of scanning.Hope that will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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