Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-07-2020 12:14 PM

HP Recommended
Product: hp envy photo 6234
Operating System: Chrome OS

I have had this printer for years with no problems i tryed to scan a doc today and it came up with the message visit 123.hp.c0mb to get smart app or other software also when i try to do it from my chromebook I type in the ip address 192.168 etc and it says site cant be reached please help thanks

10 people had the same question
1 REPLY 1

‎04-13-2020 06:25 PM

HP Recommended

@blade1889

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to scan from Chromebook:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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