where are HP Photosmart C6380 printer and scanner drivers?

[GreenTruck0098]

I cannot find printer and scanner drivers on website for HP Photosmart C6380. I would like to use my printer and scanner. Thank you!

[sandytechy20]

@GreenTruck0098

Welcome to the HP support community.

I understand that you are getting scanning issues, I am glad to assist you.

This seems to be a driver issue.

Uninstall the printer driver from the root level and reinstall to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

There is no full feature driver available for this printer model, you will have to use Windows built-in driver for printing.

Use HP Scan and capture for scanning, refer to this document for steps:- Click here

 Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.