won't copy but will print from computer

[zionaxel]

I can print from my computer but my HP 6835 won't copy

[Max3Aj]

Hi @zionaxel, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP OfficeJet Pro 6830e prints from the computer but won’t copy, it could be due to a hardware issue with the scanner or a software glitch. Try the following troubleshooting steps:

Perform a Power Reset

1. Turn off the printer and unplug it from the power source.
2. Wait for about 60 seconds.
3. Plug the printer back in and turn it on.
4. Try making a copy again.

Check Scanner Light and Glass

• Open the scanner lid and check if the scanner light turns on when trying to copy.
• Ensure there are no smudges or dust on the scanner glass or automatic document feeder (ADF).
• Clean the glass with a lint-free cloth and glass cleaner (do not spray directly on the printer).

Test Copy Function

• Place a document face down on the scanner glass.
• Use the copy button on the printer's control panel to make a copy.
• If using the ADF, ensure the paper is properly inserted and not jammed.

Check for Error Messages

• If an error appears on the printer display, note it down.
• Common issues include Scanner Failure or ADF jam.

Update Printer Firmware

• Visit HP Support and download the latest firmware update for your printer model.
• Install it and restart the printer.

[Max3Aj]

Perform a Scanner Reset via HP Smart App

1. Open the HP Smart App on your computer or mobile.
2. Select your printer and navigate to Settings > Printer Maintenance.
3. Look for an option like Reset Scanner or Restore Defaults.

Try Copying via HP Smart App

• Open the HP Smart App on your PC or smartphone.
• Use the "Copy" feature within the app to check if the issue is with the control panel buttons.

Factory Reset the Printer

1. Open Setup > Printer Maintenance > Restore Defaults from the printer’s control panel.
2. Confirm the reset and allow the printer to restart.
3. Try copying again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support