cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
eusebio
New member
1 1 0 0
Message 11 of 22
Flag Post
HP Recommended

mine has experienced also an unexpected configuration problem as 0x8007007e.  I tried the above issue but still not responding. Any ideas. Thanks

Was this reply helpful? Yes No
Lesle512
New member
2 2 0 1
Message 12 of 22
Flag Post
HP Recommended

None of the suggestionson on  the q & a have worked. The printer has been fine up until a week ago. It now won't print email and PDF but will sometimes do a Word doc. Any help would be appreciated - frustrated !!!

Was this reply helpful? Yes No
Lesle512
New member
2 2 0 1
Message 13 of 22
Flag Post
HP Recommended

This solution doesn't work unfiortunately.

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
18,477 18,434 1,018 928
Message 14 of 22
Flag Post
HP Recommended

@Lesle512

 

Welcome to the HP Support Community.

 

Let us know the Operating System installed on the device your Printer is connected to.

 

If you're connected to a Windows Computer, here are some steps you could follow:

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Summer1951
New member
1 1 0 0
Message 15 of 22
Flag Post
HP Recommended

This did not help.

Was this reply helpful? Yes No
Fred805
New member
4 1 0 0
Message 16 of 22
Flag Post
HP Recommended

Officejet 6978.  Followed the steps outlined.  Now the message is "Something went wrong" without an error code.  Attempting to print a PDF from Microsoft Edge.

 

However, using Foxit Reader, it printed successfully.  At this point, I'm going to conclude there is an issue with Microsoft Edge.  Since I've got a work around, I can print. 

 

I'm not going to spend any more time on this issue, 2019.10.06 - 2304

 

Thanks.

Was this reply helpful? Yes No
marimer58
New member
1 1 0 0
Message 17 of 22
Flag Post
HP Recommended

The same error but your indications to solve the situation didn't work

 

Was this reply helpful? Yes No
Elgirl
New member
2 2 0 0
Message 18 of 22
Flag Post
HP Recommended

Error message said configuration problem.  Worked on this for 2 days.  Did what you said to do, took out cartridges, unplugged etc.  Did Not Work.

Was this reply helpful? Yes No
Elgirl
New member
2 2 0 0
Message 19 of 22
Flag Post
HP Recommended

This is way too much work, I've already tried to reach HP.  A message came up when I signed in & provided my serial number.  It said that my Warranty had expired, so there's no way to talk to a real person.  There's no contact number listed on the HP site & I had to "Chat with a virtual assistant"...sucks!!!!    Is it just easier to go out & buy a new printer?  The one I have (Officejet 5740) is about 5 years old. By the time I pay for HP to help me, if I can even come across a phone number, I'm thinking I may as well just pick up a new one.  What would you do?

Was this reply helpful? Yes No
Spenno_2
New member
1 1 0 0
Message 20 of 22
Flag Post
HP Recommended

Hi, I had this same problem, HP Deskjet 2620. I tried all the above options, none of which worked, including reinstalling the printer to my PC and updating the drivers Etc. My problem was fixed by re-enabling "print spooler" in the services section in windows 10. If you wish to try this, in the start menu of your windows PC (can't comment for other Operating systems, sorry) search for "services", open it, scroll down (alphabetical order) until you find "print spooler", and make sure it says "running" in the "status" column. Seems like a lot of people here had different solutions that fixed their problems so this may be useless to you.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation