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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-01-2017 01:47 PM

HP Recommended
Product: Deskjet 1536dnf
Operating System: Microsoft Windows 10 (64-bit)

When I scan or copy using the document feeder, the scan light does not come on. It does come on when using the flatbed scanner. The scanner light bar moves into place during doc feed scans, it just doesn't light up.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2017 09:00 AM

HP Recommended

@DonWallinger

 

This is a great location to get assistance! I read your post and see that you are having issues with the scanner on HP Deskjet 1536dnf printer. I would like to help you resolve this issue. 

  • Please connect the printer directly to wall outlet.
  • Restart the printer.
  • If the scanner bulb does not light up, it’s a hardware issue.
  • I request you to contact HP phone support for further assistance.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers!

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-02-2017 09:00 AM

HP Recommended

@DonWallinger

 

This is a great location to get assistance! I read your post and see that you are having issues with the scanner on HP Deskjet 1536dnf printer. I would like to help you resolve this issue. 

  • Please connect the printer directly to wall outlet.
  • Restart the printer.
  • If the scanner bulb does not light up, it’s a hardware issue.
  • I request you to contact HP phone support for further assistance.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers!

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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