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Cannot scan from second computer

HP Recommended

I have my Dell laptop set up to communicate with my HP OfficeJet 5255 via my home WIFI.  My wife's Dell is set up on the same network.  Her laptop recognizes the printer as a device and it shows up in her HP Smart app.  However, when we try order a scan from her computer,  we receive a message that says our printer can't scan.  What can I do?"

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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you download and install the HP FULL solution software:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-5200-all-in-one-printer-seri...

 

These are good resources:

https://www.youtube.com/watch?v=DuDOwGvEMNo

 

https://www.youtube.com/watch?v=drV-FlTXJMU

 

Thanks.



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