kvnoshea Student
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Cannot scan using HP Smart

HP Officejet 4630
Microsoft Windows 10 (64-bit)

I cannot scan via HP SMART application from my laptop but I can print from HP Smart.  Why doesn't it allow me to scan?  I have always been able to scan until today.

Provost Provost
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Message 2 of 2
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HP Recommended

Cannot scan using HP Smart


Thanks for using the HP Support Community.


Can try to uninstall and reinstall the HP Smart (and then add the printer) ? 


If that doesn't work, download the FULL featured software.


The following resource will help you :

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
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