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KY_Homeboy Honor Student
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Change scanner resolution

HP ENVY 7855
Microsoft Windows 10 (64-bit)

Scanning quality is poor. 

Scanner resolution settings - in HP Smart - only offers 75, 150, 200 & 300 .   Literature states Scanner scans up to 1200. 

How can I achieve a setting above 300?

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@KY_Homeboy

 

You need to

 

(a) Scan from printer software on your computer,

(b) Only use glass area, not from ADF

 

Regards.

BH
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KY_Homeboy Honor Student
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Thanks.  I do only use the glass, but cannot locate any computer scanning software -

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Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

Let us know.

KY_Homeboy Honor Student
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Thank you.  This makes an amazing difference in the scan quality.  Even the 300 resolution appears crisper than the scan using the HP Smart app.  This allows me to scan at 600 ppi ( double the existing option ) yet still 1/2 the 1200, but still amazing.  WHY doesn't HP make this their standard app?  Guess it may appear a little more 'complex' to some -  Thanks again!

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Hi,

Thanks for using the HP Forums.

 

Here's an example to show you how to do a high res scan:

 

Create a scan shortcut and high resolution scans  (HP Officejet Pro 8700 AiO series and 6900 series)

 

Hope that helps!

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KY_Homeboy Honor Student
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Yes, Thank You.    The video showed me how to access the 1200 resolution.  Also, how to save that resolution option as an easy to use & access selection.   Between locating and using the 'HP Scan Extended' instead of the HP installed 'HP Smart' shortcut, and this information, I'm back 'in business'. 

WHY doesn't HP make an easier to use and access user app . . . .   like the old HP Solution Center -

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Hi @KY_Homeboy,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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