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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet 3390 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have a new computer. The HP 3390 is attached using a USB port (DOT4_001) and the HP LaserJet 3390/3392 PCL6 Class Driver. 

In the past the printer was connected to a different system aslo withthe USB Port and the  HP Universal Printing PCL 6. On the previous system I had a Scanner driver as part of the printing functions. I could open up PDF24 an import from the Printer.
I do not seem to have the Scanner functtionality any longer on the new system. I tried to open the printer properties> Advanced tab and change the drinver from the HP LaserJet 3390/3392 PCL6 Class Driver to the HP Universal Printing PCL 6, but it does not allow this.

 

How can I get the Scanner to be seen in software like PDF24 or Windows Fax & Scan?

1 REPLY 1
HP Recommended

On previous system in the "Manage your device" dialog box of the HP Universal Printing PCL 6, it stated that 
"This device has a few diferrent functions. Pick one to manage settings for that function."

 

In the drop down was a selectino for "Scanner: HP LaserJet 3390 Scanner"

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