• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 01:59 PM

HP Recommended
Product: Office Jet Pro8620
Operating System: Microsoft Windows 8.1 (64-bit)

The HP Printer Assistant no longer shows the "Scan" choices, just "Print" choices i..e "Connect Printer.   Where did that go?  I was doing some printer clean-up via the Utilities--did I "lose"it?   How can I get it back?

3 REPLIES 3

‎02-23-2017 02:15 PM

HP Recommended

Hi,

 

Please download and reinstall the following software

 

    http://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎02-23-2017 04:32 PM

HP Recommended

Just did the download.   Which option should I check in the "Printers Setup & Software box.   "Connect to a new printer", which it isn't new or "Convert a USB connected printer to wireless", even though my printer is currently wireless since it can print pages wirelessly.  Thanks.

‎02-27-2017 02:08 PM

HP Recommended
I sen this back on the 23rd.   Any response coming?     Re: HP Printer Assistant

‎02-23-2017 04:32 PM

Just did the download.   Which option should I check in the "Printers Setup & Software box.   "Connect to a new printer", which it isn't new or "Convert a USB connected printer to wireless", even though my printer is currently wireless since it can print pages wirelessly.  Thanks.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.