01-25-2020 04:59 PM
I just bought and setup the MFP on a wired network and everything works fine on first computer including the scan to a computer from the MFP control panel. When I set it up on a second computer the same way. it will print fine but I can not scan to this computer at all It has an error screen that says the MFP can not be found when attempting from the software. On the MFP panel it shows only the first computer as a scan destination. An earlier thread says you can not scan to a network computer with this device yet it works fine on the first computer. All my previous Officejet MFPs have worked with multiple devices for scanning.
01-28-2020 08:45 PM
Welcome to HP support community.
Check Windows Image Acquisition settings
In Windows, search for and open View local services.
In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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