cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2
11 6 2 0
Message 1 of 6
323
Flag Post
HP Recommended

Solved!

Network scan not working-invalid credentials

HP OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

I am trying to set up Scan to Network Folder in HP Smart but I keep getting an invalid credentials error.

My computer has three local Windows 10 user accounts-Mine (administrator w/password) and one for each of my kids (no password)

 

Here are the settings I am using-

Network Path: \\FAWKES\Scans in Dropbox (this folder is set to share)

 

Login Authentication:  Always use the following credentials

 

Username and PW:  my local Windows 10 user account name and PW

(*Are these case sensitive? Is this the right username/PW to use?)

 

Security PIN/Confirm:  HP inserts a default PIN but I delete them and leave these fields blank-I do not want to use a PIN

(*The default PIN isn't shown.  How do I find out the PIN it is defaulting to?  I don't remember setting one up previously.)

 

When I click on test, I get the Invalid Credentials Error.

 

I tried changing Login Authentication to:  User credentials of user currently signed in but then I get an error on the printer that username and password are incorrect.

 

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
19,241 19,144 1,098 1,182
Message 2 of 6
271
Flag Post
HP Recommended

Solved!

Network scan not working-invalid credentials

@DCcomputeruser

 

Welcome to HP support community.

 

Check for Windows updates

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Refer page no.12 in this HP user guide for the steps to setup scan to network:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Level 2
11 6 2 0
Message 3 of 6
223
Flag Post
HP Recommended

Solved!

Network scan not working-invalid credentials

This answer doesn't address my question.

 

My computer is brand new (1 month) and I already have all the latest drivers installed, including the full feature driver. 

 

The manual you provided the link to is old and refers to software I don't have and don't know how to get.  The software on my computer is HP Smart.  The instructions on Page 12 do not line up with the screens for HP Smart.  But, I can see where to set up the settings for scan to Network in HP Smart, but whatever I enter doesn't work.  On my printer, I can select the network location I set up but as I said, I get error messages about an invalid user name or password.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,241 19,144 1,098 1,182
Message 4 of 6
173
Flag Post
HP Recommended

Solved!

Network scan not working-invalid credentials

@DCcomputeruser

 

This might require one on one interaction to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Level 2
11 6 2 0
Message 5 of 6
149
Flag Post
HP Recommended

Solved!

Network scan not working-invalid credentials

Well, I figured it out on my own.  Here is how you set up Scan to Network Folder in Windows 10 with HP Smart.

 

1-set up a new separate Windows 10 user profile with a password that is JUST used for scanning.

Log in to the computer you want to scan to as the administrator

Go to,

Settings

Accounts

Family and Other Users

Under Other Uses, Add someone else to this PC

Click "I don't have this person's sign-in information"

Click "Add a user without a Microsoft Account"

Give it a user name (helps to include the word Scan in it so that you will remember that it's only for scanning)

Give it a password

Put something in for security questions and answers

Click Next

You have now added a user for scanning.

 

2-Make a folder where you want to save your scans on the same computer you just added the user

 

3-share the folder

Go to the folder

Right click on it and select properties

Click on Sharing tab

3a-Click on Advanced Sharing

Check the box that says "Share this folder"

Click ok

3b-Now, go to Share (still on the Sharing tab)

On the drop down menu, select the special scanning user you just added, and click Add.

Change permission level to "Read/Write"

Click Share at the bottom of the window.

3c-Still on the Sharing tab, write down (or copy) the Network Path (should be something like \\computername\foldername

 

4-Set up network sharing in HP Smart

Open HP Smart

Click Printer Setting box

Click Advanced Settings on the left

Click Scan at the top

Click the + sign next to Scan to Network Folder on the left

Click Network Folder Setup on the left

In the Network Folder Setup area in the center, click the person with a + icon (for New)

 

Under Network Folder Setup Step 1:,

Enter a name for this folder (it will appear on your printer)

Paste/Enter the network path from 3c above into Network Path

Click Next

 

Under Step 2,

Select "Always use the following credentials"

Enter the User Name and Password you just set up specifically for scanning.

Security PIN -clear the entries if you don't want to use a pin

 

Click Next

Enter scan settings or leave defaults

Click Save and Test

 

Voila-this should do it. You should see this folder on your printer when you select scan to network computer.

 

Here is the link that helped me figure it out because none of this is obvious or explained anywhere.

https://support.hp.com/us-en/document/c04431534

 

 

 
 
  •  
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,241 19,144 1,098 1,182
Message 6 of 6
141
Flag Post
HP Recommended

Solved!

Network scan not working-invalid credentials

@DCcomputeruser

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation