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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-08-2018 01:13 PM

HP Recommended
Product: Laser Jet Pro MFP M127fw
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have a problem with scan. I have a Laserjet Pro MFP127w and Windows 10 Home.

I can't scan because i have a problem with windows WIA:

problem_WIA.jpg

 I have restarted the pc and thE printer ma i don't have solve the problem.

Can you help me?

8 people had the same question
8 REPLIES 8

‎02-10-2018 02:55 PM

HP Recommended

@Dany83,

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips, 
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I understand you are in need of support.
Don't worry I'll be glad to help you.

 

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

If the issue persists, follow the below steps.

 

 

  1. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

    The Services window opens.

  2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

    • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

    • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

         NOTE:

      If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

      • Remote Procedure Call (RPC)

      • Shell Hardware Detection

      • RPC Endpoint Mapper

      • DCOM Server Process Launcher

  3. Try to scan.

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.


Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution

Have a great day Ahead!

 

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎02-12-2018 03:27 PM

HP Recommended

I have followed all the steps but I don't solved the problem.

I can't use the scan 😞

Was this reply helpful? Yes No

‎02-13-2018 08:07 AM

HP Recommended

@Dany83,

 

Thanks for the reply,

 

Let’s try to fix this issue by doing a clean install. 
Follow the steps mentioned below:


First, unplug the USB cable from the printer is present.
Go to Control panel – Programs and feature – Select all the HP laserjet printer entries and uninstall them.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 
Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. 
Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Once done you can try cleaning out your temporary files and cached files. 
You can try using automated applications like some cleaner software's that you can download from the internet.
Now restart your computer again.
Open the Run window again, type “services.msc” and press ok to get services window.
Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. 
Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
Repeat the same exercise on “Function Discovery Resource Publication” as well.


Click here to download and install the software.

 

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

 

If you like to appreciate my efforts clicking on 'Accepted as Solution'

Feel free to give me a virtual high-five by clicking the 'Thumbs Up'


Have a great day Ahead!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎02-13-2018 10:34 AM

HP Recommended

I have not solved the problem. I tried to install the printer HP on an other PC with Windows 10 and gives me the same problem.!!

I'm desperate...!

Was this reply helpful? Yes No

‎02-14-2018 06:39 AM

HP Recommended

@Dany83,

 

Thanks for the reply,

 

Need not to worry!

 

Let's try fixing the issue by following the below steps.

 

Check Windows Image Acquisition settings

 

Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

  1. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

    The Services window opens.

  2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

    • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

    • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type drop-down menu.

         NOTE:

      If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

      • Remote Procedure Call (RPC)

      • Shell Hardware Detection

      • RPC Endpoint Mapper

      • DCOM Server Process Launcher

  3. Try to scan.

If the error persists, continue to the next step.

 

Run the Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

After the Print and Scan Doctor opens, click Fix Scanning to review a list of issues and fixes.

  1. In the Print and Scan Doctor results screen, view the list of actionable results.

    • If you see white checkmarks, the printer passed the tests.

    • If you see a white wrench, Print and Scan Doctor found an issue and repaired it.

    • If you see yellow exclamation points, the test failed and required user action, but the step was skipped.

    • If you see a red X, follow the on-screen instructions to resolve the issue.

  2. Click Test Scan or Skip.

    • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.

    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.

Let me know, how it goes!

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.


If you like to appreciate my efforts clicking on 'Accepted as Solution'

Feel free to give me a virtual high-five by clicking the 'Thumbs Up'


Have a great day!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎10-15-2018 12:38 AM

HP Recommended

Now after WIA problem it says "SCAN NOT FOUND"

 

 

 

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‎10-16-2018 01:44 PM

HP Recommended

@geoffic

Welcome to HP Forums, 
This is a great place to get support, find answers and tips, 
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried any troubleshooting steps on your own?

How long are you facing this issue?

Are you facing this issue after an update?

Could you please help me with the exact product name and the operating system to assist you better.

 

Eager to assist you!

Cheers:)

 

 

Raj1788
I am an HP Employee 

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‎10-16-2018 01:55 PM

HP Recommended

Hi,

Apologies for jumping in @Raj1788. however, I would like to add an additional step to try.

 

@geoffic- could you please follow Step 8 below and check if you may then see any difference?

https://support.hp.com/us-en/document/c00896190

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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