Scan from printer scan button using doc feeder does not produce a scan file.

[jcc720]

Scan from printer scan button (save as pdf) using doc feeder does not produce a scan file (pdf).  

Scan from printer scan button (save as pdf) using flatbed does produce a scan file (pdf).  

"Save as pdf" source is set at "Document Feeder if loaded".  What is the problem? 

[sandytechy20]

@jcc720

Welcome to the HP support community.

Which application are you using to scan?

Meanwhile:- 

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.