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Scan to computer

HP Recommended
Office Jet Pro 8035
Microsoft Windows 10 (64-bit)

Setting up my new 8035 that is direct connected to my HP Laptop and I am not able to scan direct to the PC. The PC is a listed computer in the scan menu. I receive an error that the connection to the PC is lost. 

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@pecochran1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next, click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8035

  • Search Windows for HP > HP OfficeJet 8035 > double click to open the HP Printer assistant > Click on Scan
  • Click on Manage scan to computer >
  • Click on Enable > Check the box at the bottom > Close

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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