cancel
Showing results for 
Search instead for 
Did you mean: 
schroef
Level 1
9 7 0 0
Message 1 of 2
78
Flag Post
HP Recommended

Scan to network folder error (general error) osx 477dw

 also have this issue with scan to network folder. Im on osx 10.11.6 and ive tried different method of the shared folder in the different locations. I checked if SMB settings are checked under Network > Advanced Settings, all 3 checkboxes are checked.

Im using my computers ip \\192.168.1.132\Scans, this folder is a shared folder with all settings checked in the options. Ive tried this for using the standard Public folder on OSX and none of this works. Some times it goes passed the setup phase, but when i test the scanner i always get "General Error" in return. This error is to no help at all. There is however one thing i noticed. When the test fails, you can edit the settings again. I noticed that a lot of times the password ive entered before now has changed. i have a suprt simpl password of numbers, 5 numbers in total. But i noticed the lenght of this password has suddenly changed. But reentering the correct pw does still does not solve this issue. 

The systems are connect over Wifi, printing works fine, scanning to computer using EWF does work. So scan to computer automatically puts the scan in the photos folder. Weird enough that all works fine. Also scanning from the computer works fine, the one which opens a new browser window and shows the scan.

 

Ive made sure i got all updates and all versions there the latest available.

attached is the setup page with the password changing all the time. Not sure why that happens.
Screen Shot 2019-11-13 at 12.25.31.png

1 REPLY 1
schroef
Level 1
9 7 0 0
Message 2 of 2
70
Flag Post
HP Recommended

Scan to network folder error (general error) osx 477dw

PS i just tried using a different method as settings which seems to work. Instead adding the username and pw, i set it to "Use current logged in user". Weird enough this does work.

 

So my guess its either something with my PW or its some issue with trying to connect while the user is already logged in.

 

Still want to resolve the issue though

Screen Shot 2019-11-13 at 12.50.40.png

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation