Scan

[Dan417]

Installed new HP Envy7155, it prints fine but when I try to scan it says my printer isn't connected to the network.  I run the Scan Doctor and it can't find my printer. But all my handhelds and laptop print documents .

[Dragon-Fur]

@Dan417 

There might be more than one thing going on - For example,

• The printer software may not be installed,
• The printer may not be connected to your network (See How-to, User Guide, and Troubleshooting below)
• The ScanToPCActivationApp may be switched off.  (This is unlikely the case when the Doctor cannot find the printer - the feature is worth knowing about and is included for the sake of completeness.)

If you have not done so...

Install Printer Software

The easiest (or at least one of the easier) options: Download, Save, and  Install the Full Feature Software for your printer.

If the printer is (can be) detected on your network, the printer software installation package will find it and install your printer's full featured software suite.

How-to Videos are included on the Software and Drivers Category (scroll to the bottom of the page)

Reference for ScanToPCActivationApp

Enable ScanToPCActivationApp in Startup (Windows 10)

Paraphrased from a Solution Contributed by DavidPK

• Right-Click an empty area of the Taskbar and select Task Manager
• In the Task Manager window, click on 'More details' near the bottom left
• Select tab Start-up > Left-Click the entry ScanToPCActivationApp to highlight
• Click the 'Enable' button in the bottom right of the window.
• Close Task Manager (and other programs) > Restart the notebook and log in

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

Help to resolve the issue and learn about connecting the printer to the network include several resources available in your printer's Support Website.

For example:

Specifications > Networking

Network protocols, supported

IPv4, IPv6, Bonjour, Custom Raw Port/Port9100, mDNS, Embedded Web Server, Wireless Network Supported,SLP, WS-Print, Wireless b/g/n, WEP/WPA (AES), SNMP, Internet Printing Protocol, Bluetooth LE

Read:  User Guide > Chapter 7 - Network setup - starting on Page 65

Troubleshooting > Topic Scan

•  Network Scanner Connection Error (Windows)
•  Resolving a 'Scanner Failure' Message When Scanning, Copying, or Faxing

More...

How to > 

Topic:  Wireless, Networking & Internet

Sub-Topic:  Wireless Connections & Networking

For example:

 No Connection after Router or Wi-Fi Settings Change

Find Your Wireless WEP, WPA, WPA2 Password

Install and Connect an HP Printer (PCs, Tablets, and Smartphones)

 Printing Self-Test Pages

The printer Firmware can be updated - READ any information, instructions, or notices before updating the Firmware.

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP ENVY Photo 7155 All-in-One Printer

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[Dan417]

When I try to enable the ScanToPCActivationApp as described below, I don't find that app in the Startup list.  So I can't 'enable' it. That might be my problem.  How do I get it there - thanks!

[Dragon-Fur · Accepted solution]

@Dan417 

Assuming the Full Feature Software is installed correctly:

Try looking in the Printer Assistant shortcut on your desktop under "Scan".

If the application is available and applicable on your printer / setup, the option may be there.

NOTE:

ScanToPCActivationApp only controls (on those printers supporting the feature) whether a scan can be initiated from the printer control panel.  If you are unable scan using the printer software on the computer, ScanToPCActivationApp won't likely help anything.

In general, your original inquiry, that is "not connected to the network", likely has nothing to do with the ScanToPCActivationApp. 

I mentioned the ScanToPC bit as a "well, if everything else does actually work, what other questions might possibly be related". 

I apologise for confusing you.

User Guide

Chapter 7 - Network Setup - starting on page 65

Chapter 9 - Solve a problem > Network and connection issues - page 101

You could try uninstalling the printer software from Programs and Features,

• Restart the computer and log in,
• Download-save-install the Full Feature Software,
• Restart the computer and log in.

Reference

HP ENVY Photo 7100 All-in-One Printer series Full Feature Software and Driver

Scroll to the bottom of the Software and Drivers Website for "how-to" videos

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP ENVY Photo 7155 All-in-One Printer

If I think of anything else that might help, I will post back.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Dan417]

Hey Dragon-Fur - I wish I knew how but somehow it's back up and working.  Somewhere in dozens of reboots, shutdowns, reloads and rerunning of Scan Doctor, it fixed itself.  I left it yesterday after 2 hours of frustration thinking I'd try again today and when I clicked on the Start button, scrolled down thru the programs to HP, there was a new app called HP Envy Photo 7100 Scan, so I clicked it and walla!  Previously I'd been opening the app called HP Smart and within that app there was a scan feature (which by the way still doesn't work).  So bottom line, I guess I was using the wrong app and it was just a matter of getting the right app loaded.  Thanks so much for your help and hanging in there with me.  Sometimes moral support helps more than anything.

[Dragon-Fur]

@Dan417 

Excellent.  Something "untangled" itself to help you along to success.

No worries - sometimes tech looks (and acts) like magic.

HP Smart can be uninstalled in Apps and Features,

Restart the computer and log in

Open the Windows Store, look for and install a fresh copy.

Will that help?  Maybe - takes just a few minutes to try.

Happy Printing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.