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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Hello @MsMac530 ,
Welcome to the HP Support Community!
First download only this complete package: "HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories " and "HP ENVY 4500 e-All-in-One Printer series Firmware Update ".
Install the new FW. Recommendation: The new FW should be done via a USB connection.
If the scanner problem is still present, then the HP software must be completely uninstalled and removed of the system, "Uninstalling the Printer Software (Windows) ".
The computer should be rebooted after the uninstallation.
Now this SW: EN4500_198.exe can be installed.
More information about SW installations can be found here: How to .
Hope this helps! Keep me posted.
Andreas
If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
HP Recommended
Hello @MsMac530 ,
Welcome to the HP Support Community!
First download only this complete package: "HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories " and "HP ENVY 4500 e-All-in-One Printer series Firmware Update ".
Install the new FW. Recommendation: The new FW should be done via a USB connection.
If the scanner problem is still present, then the HP software must be completely uninstalled and removed of the system, "Uninstalling the Printer Software (Windows) ".
The computer should be rebooted after the uninstallation.
Now this SW: EN4500_198.exe can be installed.
More information about SW installations can be found here: How to .
Hope this helps! Keep me posted.
Andreas
If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
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