Scanning issue - for multiple pages

[santhosh1231]

while scanning second page " the system shows ' The software had trouble scanning or was cancelled. please try again'" . i have uninstall and install all the Hp related software. update firmware. but creating problem for scanning second page. 

the software MFP TWAIN - remains same, by clicking accept it is not moving or going further. it simple stops responding 

if its only one page, then it is good but for multiple page, its not responding.

please someone try to help with this issue. 

other than these, the printer works fine .....

[Kumar0307]

@santhosh1231, Welcome to the HP Support Community!

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Hope this helps! Keep me posted. 

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Have a great day!