03-07-2019 08:06 AM
This is LITERALLY a bug in their software, and they still haven't fixed it. HP makes some good printers, but their software is whack. I've been buying their printers for the past 20 years, and it's always been this way.
03-07-2019 08:21 AM
I also have this problem trying to scan with HP Smart. Only started happening in the past week. Has anyone found a permanent solution? I've tried all of the recommendations above, but still get the same issue. If I try to revert back to the full software, then double-sided scans end up with every other page being upside-down
03-07-2019 12:41 PM
It looks like HP have broken the 'HP Smart' Windows Metro App with the introduction of the new 'Smart Tasks'.
I've managed to fix this by simply enabling 'Smart Tasks' even though I do not intend on using them.
After you start the app, you see a few options at the bottom of the window:
SCAN - PRINT DOCUMENTS - PRINT PHOTOS - PRINTER SETTINGS
I selected 'PRINTER SETTINGS' and there was an option in the left menu:
Services -> Smart Tasks
Select 'Smart Tasks' and then click the enable button, this seems to add the option to the Home Screen:
SMART TASKS - SCAN - PRINT DOCUMENTS - PRINT PHOTOS - PRINTER SETTINGS
After this, the scanner starts to scan properly and no error is received.
Hope that helps.
@HP - Please test software before releasing it to users - This is most unprofessional and embarrassing.
I've already had to find an alternative printer driver for the ENVY 5546 as your latest GA release stops printing in colour - Just Google it!