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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-22-2019 06:19 PM

HP Recommended
Product: HP ENVY Photo 6255 All in One
Operating System: Microsoft Windows 10 (64-bit)

My scanner stopped working through HP Smart. I tried the Print/Scan Doctor software, but it does not seem to help.  The HP smart says that the Printer status is unknown. I tried re-installing the printer but this did not help. I noticed that the IP address for the printer is off by one digit from the IP address of the printer listed. I can print from my laptop via wireless printing. I can sometimes scan using the scan shortcut although it is unreliable. Is there a way to fix this? If so what steps do I take. 

The software did work previously and then one day it didn't. I am not sure if a update mess this up. Thanks in advance for any help. 

1 REPLY 1

‎08-23-2019 08:13 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

The following resource will help you :

https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will be useful:

 

HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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