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‎08-22-2019 06:19 PM

HP Recommended
Product: HP ENVY Photo 6255 All in One
Operating System: Microsoft Windows 10 (64-bit)

My scanner stopped working through HP Smart. I tried the Print/Scan Doctor software, but it does not seem to help.  The HP smart says that the Printer status is unknown. I tried re-installing the printer but this did not help. I noticed that the IP address for the printer is off by one digit from the IP address of the printer listed. I can print from my laptop via wireless printing. I can sometimes scan using the scan shortcut although it is unreliable. Is there a way to fix this? If so what steps do I take. 

The software did work previously and then one day it didn't. I am not sure if a update mess this up. Thanks in advance for any help. 

1 REPLY 1

‎08-23-2019 08:13 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

The following resource will help you :

https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will be useful:

 

HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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