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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer series
macOS 10.12 Sierra

I am using iMAC. I am trying to figure out how to setup my Hp Digital Fax. However when I go into the Embedded Web Server. I put in the right information for the AFP network path.  I get this error message "The printer is unable to connect to the remote destination". I am trying to receive digital faxes to save them to a folder on the network. Help!! If you help please break it down where I can understand it. Because the directions in the guide does not help me out at all. 

 

Please and Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@Mattdiva

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you need information on setting up the HP Digital fax,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to restore the printer to factory default?

 

While you respond to that, here's what you need to do:

The printer cannot be connected to a network. Use these steps to reset the printer settings to re-establish a network connection.

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon  .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Restore, and then touch Restore Factory Default.

  4. Touch Continue on the confirmation message.

  5. Wait until factory defaults are restored and the printer restarts.

  6. Read and respond to the setup screens to set up the printer.

    For more information on how to set up your printer on a wireless network with a Windows or Mac computer, refer to one of the following documents:

HP OfficeJet Pro 8700 Printers - Wireless Printer Setup (OS X)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 REPLY 1
HP Recommended

 

@Mattdiva

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you need information on setting up the HP Digital fax,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to restore the printer to factory default?

 

While you respond to that, here's what you need to do:

The printer cannot be connected to a network. Use these steps to reset the printer settings to re-establish a network connection.

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon  .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Restore, and then touch Restore Factory Default.

  4. Touch Continue on the confirmation message.

  5. Wait until factory defaults are restored and the printer restarts.

  6. Read and respond to the setup screens to set up the printer.

    For more information on how to set up your printer on a wireless network with a Windows or Mac computer, refer to one of the following documents:

HP OfficeJet Pro 8700 Printers - Wireless Printer Setup (OS X)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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