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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-09-2019 06:14 AM

HP Recommended
Product: Office Jet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

When I try to save a scanned document, I get an error message saying: "There was a problem loading your Smart Task.  Please try again."   It will not allow me to select Cancel or Retry.

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2019 11:49 AM

HP Recommended

If you are having problems with the HP Smart app the new feature Smart Tasks

A new version of HP Smart has been released and uploaded to the Microsoft Store.

This version has fixes in for Smart Task problems.

 

To update the App

On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.

 

If you need more info on updating Windows Store apps please chack out this link

JonW

I work for HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-19-2019 11:49 AM

HP Recommended

If you are having problems with the HP Smart app the new feature Smart Tasks

A new version of HP Smart has been released and uploaded to the Microsoft Store.

This version has fixes in for Smart Task problems.

 

To update the App

On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.

 

If you need more info on updating Windows Store apps please chack out this link

JonW

I work for HP
Was this reply helpful? Yes No
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