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Unable to scan from computer

Offcejet j4680
Microsoft Windows 10 (64-bit)

Cannot scan from computer w hp software. Either hard wired or WiFi. Have reloaded software, all updates. Can print ok. 

HP Support Agent
HP Support Agent
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Unable to scan from computer


Welcome to the HP Support Community


To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?


If the copy is working fine this could be a driver issue.


Run HP Print and Scan Doctor.


Click on this link: to download and run HP Print and Scan Doctor.


If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:


Remove the USB if connected


1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 


Then, Click on this link: to download and install the HP Officejet Full Feature Software and Driver.


Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!


I am an HP Employee 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation