03-08-2019 09:00 AM
Cannot scan from computer w hp software. Either hard wired or WiFi. Have reloaded software, all updates. Can print ok.
03-09-2019 02:00 PM
Welcome to the HP Support Community
To provide you with an accurate solution, I'll need a few more details:
Is the copy working fine?
If the copy is working fine this could be a driver issue.
Run HP Print and Scan Doctor.
Click on this link: https://support.hp.com/in-en/topic/printscandoctor to download and run HP Print and Scan Doctor.
If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-j4500-j4600-all-in-one-print... to download and install the HP Officejet Full Feature Software and Driver.
Keep me posted, how it goes!
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Have a great day!
I am an HP Employee