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Message 1 of 2
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Flag Post

Webscan security issues

HP Recommended
Officejet 4632
Chrome OS

I am trying to set up webscan from my printer.  After watching the tutorial I end up on a HP webpage to complete the setup. When I go into security it is asking me for a username and password (with the printer IP address at the top).  I thought it wanted my HP username and password but that doesn't work, I tried my Chromebook login--I haven't created a username and password for the printer so I have no idea what username and password this is asking for or where to find that information. If I knew where to look or how to change it I would do that. Any suggestions are appreciated! 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JulieG22

 

Welcome to the HP Support Community.

 

Let's reset the Printer: Go to the Setup Menu>Tools>Restore To Defaults

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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