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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OFFICEJET PRO 8610
Microsoft Windows 10 (64-bit)
ERROR: You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer. When I try to set up my fax online I did the semi-full reset already
1 REPLY 1
HP Recommended

@MCHHSI,

 

Thank you for replying,

 

In this scenario, I would suggest you try these steps here: 

  • I'm going to send you few steps which are specific to your printer model. 
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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