08-20-2019 01:48 PM
08-22-2019 05:29 PM
Thank you for replying,
In this scenario, I would suggest you try these steps here:
- I'm going to send you few steps which are specific to your printer model.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
Thank you 🙂
I am an HP Employee