computer does not have the necessary usb software support

YuriyDizorder · ‎08-09-2016

Om my new ProDesk HP 400 G3 I have got this error message during ScanJet HP5590 software installation - " this computer does not have the necessary usb software support" - drivers are installed properly i. e. I can scan via third patry software - for instance - FastStone, but I cannot use scan buttins anyway. Any ideas?

ShlomiL · ‎08-09-2016

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

aakelly85 · ‎09-27-2016

You my friend, are a Gahd! This worked with my Photosmart C310

Alan1960 · ‎11-09-2016

A great help, many thanks. Has had a few IT people baffled

Rattz · ‎11-17-2016

HELP!!!!!

I have the same problem with my Photosmart Prem 410c - but it will not let me change the file name on any of the software.

Sue-Q · ‎12-30-2016

How ingenious.

Similar problem - new dell desk top with hp photosmart C5550. Your solution worked beautifully.

Scyth0398 · ‎01-31-2017

Schlomil solution of 08/2016 worked great. Do I change the usbready.old.exe filename back to its original name or leave it?

gaspasser · ‎03-03-2017

This is a great help. Very frustrated trying to install an HP Photosmart D110. Thank you for the post.

curilakarol · ‎03-15-2017

Hi, I had the same problem as described above. I´ve changed the name of the file and installation was almost successful, but at the end, for some reason, the system does not recognise, that the device is connected to the computer through the USB cable. Can u help me with this problem? I have Photosmart Bf 109 and Windows 7.

(It worked perfectly with the previous version of the windows).

eja1 · ‎04-01-2017

Shlomi - you are BRILLIANT! I struggled mightily with this for days and your post finally did the trick! Thank you!