08-09-2016 06:38 AM
Om my new ProDesk HP 400 G3 I have got this error message during ScanJet HP5590 software installation - " this computer does not have the necessary usb software support" - drivers are installed properly i. e. I can scan via third patry software - for instance - FastStone, but I cannot use scan buttins anyway. Any ideas?
Solved! Go to Solution.
08-09-2016 10:31 AM
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.
Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.
Now follow the installation and check for any difference.
If my post resolve your problem please mark it as an Accepted Solution 🙂
03-15-2017 03:36 PM
Hi, I had the same problem as described above. I´ve changed the name of the file and installation was almost successful, but at the end, for some reason, the system does not recognise, that the device is connected to the computer through the USB cable. Can u help me with this problem? I have Photosmart Bf 109 and Windows 7.
(It worked perfectly with the previous version of the windows).