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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-09-2016 06:38 AM

HP Recommended
Product: HP 5590 ScanJet (L1910C)
Operating System: Microsoft Windows 7 (64-bit)

Om my new ProDesk HP 400 G3 I have got  this  error message during ScanJet HP5590 software installation - " this computer does not have the necessary usb software support"  - drivers are installed  properly i. e. I can scan via third patry software  -  for instance - FastStone, but  I cannot use scan buttins anyway. Any ideas?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2016 10:31 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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17 REPLIES 17

‎08-09-2016 10:31 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-27-2016 08:15 AM

HP Recommended

You my friend, are a Gahd! This worked with my Photosmart C310

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‎11-09-2016 05:47 AM

HP Recommended

A great help, many thanks. Has had a few IT people baffled

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‎11-17-2016 12:42 AM

HP Recommended

HELP!!!!!

 

 

I have the same problem with my Photosmart Prem 410c - but it will not let me change the file name on any of the software.

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‎12-30-2016 08:38 AM

HP Recommended

How ingenious.

Similar problem - new dell desk top with hp photosmart C5550. Your solution worked beautifully.

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‎01-31-2017 11:36 AM

HP Recommended

Schlomil solution of 08/2016 worked great. Do I change the usbready.old.exe filename back to its original name or leave it?

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‎03-03-2017 05:08 PM

HP Recommended

This is a great help. Very frustrated trying to install an HP Photosmart D110. Thank you for the post.

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‎03-15-2017 03:36 PM

HP Recommended

Hi, I had the same problem as described above. I´ve changed the name of the file and installation was almost successful, but at the end, for some reason, the system does not recognise, that the device is connected to the computer through the USB cable. Can u help me with this problem? I have Photosmart Bf 109 and Windows 7.

 

(It worked perfectly with the previous version of the windows). 

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‎04-01-2017 02:28 PM

HP Recommended

Shlomi - you are BRILLIANT! I struggled mightily with this for days and your post finally did the trick! Thank you!

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