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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-14-2020 12:41 PM - last edited on ‎10-14-2020 01:25 PM by Moderator

HP Recommended
Product: E4W43A Envy 7640
Operating System: Chrome OS

Product # - E4W43A (E4W43-64001) Serial # - [Personal Information Removed]ENVY 7640 my printer works from both (wireless) laptop and desktop computers but when trying to scan to an email we now get a message stating The printer could not connect to Web Services. Worked fine a few days ago. Please help. Thanks!

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3 people had the same question
2 REPLIES 2

‎10-14-2020 01:36 PM

HP Recommended

I am having the same problem scanning no longer works and I can't get any help. I work from home and this is a problem.  All I get is HP is working on their website.

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‎10-17-2020 05:39 AM

HP Recommended

@Hamlake, @tchatmon Welcome to the HP Support Community!

 

I understand. There is an issue with the HP Web services and we are trying to fix it. You will have to wait for it to be resolved.

You may try again after couple of hours.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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