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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-12-2017 09:57 AM

HP Recommended
Product: 6970
Operating System: Microsoft Windows 8.1 (32-bit)

Trying to set up a scan to place multiple pages and images o n a single document. As I tried to open the solution center  i get the following message = You cant access because instalation is oncomplete connect via USB I have done so. And I then get the following + Navigation to Web page  Canceled (about two minutes after connecting the printer.

 

I then ran the installation disc and received message installation COmplete. 

 

Still no solution center

 

Help

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2017 10:45 AM

HP Recommended

Hi,

The HP Solution Center software has left from your previous printer, it have nothing to do with your new HP Officejet Pro 6970 printer:

http://support.hp.com/us-en/document/c04995079

 

Open the HP Printer Assistant by clicking the HP Officejet Pro 6970 icon on your desktop or search for HP and open the HP Officejet Pro 6970 icon from within the search results.

 

Click on Scan a Document or Photo and select Save as PDF, press Scan and any documents on the top feeder will be scanned to a single file, or click the plus sign to scan more pages from the flatbed glass, once you're done press Save.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-12-2017 10:45 AM

HP Recommended

Hi,

The HP Solution Center software has left from your previous printer, it have nothing to do with your new HP Officejet Pro 6970 printer:

http://support.hp.com/us-en/document/c04995079

 

Open the HP Printer Assistant by clicking the HP Officejet Pro 6970 icon on your desktop or search for HP and open the HP Officejet Pro 6970 icon from within the search results.

 

Click on Scan a Document or Photo and select Save as PDF, press Scan and any documents on the top feeder will be scanned to a single file, or click the plus sign to scan more pages from the flatbed glass, once you're done press Save.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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