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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2016 08:19 AM

HP Recommended
Product: HP Color LaserJet CM 2320fxi
Operating System: Microsoft Windows 10 (64-bit)

Recently I downloaded HP Print and Scan doctor, but now it pop-ups everytime I log in to my computer. This is very annoying. How can I get rid of this programm. I've deleted it from te download folder en also deleted the programfolder and the shortcut aswell. Please help? Thank you very much.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2016 02:10 AM

HP Recommended

I see you are unable to scan / install with the HP Officejet Pro 8600 onto your Windows 8.1 computer, I would like to offer a hand.I would like you to run the HP Printer Install Wizard on the computer to acquire the software, it will download and start the install for you.As for removing the PSDr from your computer, you should be able to just drag the icon to your trash can (on the desktop). From my knowledge and use the PSDr does not install on the computer, it will extract temporary files each time the icon is opened.If you would like to delete the temporary files, you can press the Windows and R buttons on the keyboard (from the desktop) and it will open the Run box. Type %temp% and hit Enter, look for the 7z folders and delete them (you can delete all files and folders from here, if you would like).I read about the computer troubles you are having and cannot remove the Print and Scan Dr. My own suggestion would be to try a Clean Boot, and then after the computer restarts, access your Control Panel and uninstall the tool.

 

  1. Look for, and open the folder starting with 7z (Example: 7zS2356)
  2. Open folder Util
  3. Open folder CCC
  4. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
  5. When the uninstall has completed restart the computer
  6. Follow these steps to reset the registry settings and options for Windows Installer.
  7. Click  Start, and then click Run.
  8. In the  Open box, type msiexec /unreg, and then click OK.
  9. Click Start, and then click   Run.
  10. In the Open  box, type msiexec /regserver, and then click OK
  11. Run Disk cleanup from Accessories\ System Tools
  12. Download and install the latest version of Adobe flash Now we can restart the computer
  13. Download and install the software here > HP Drivers & Downloads

 



I hope this has helped.

View solution in original post

1 REPLY 1

‎03-22-2016 02:10 AM

HP Recommended

I see you are unable to scan / install with the HP Officejet Pro 8600 onto your Windows 8.1 computer, I would like to offer a hand.I would like you to run the HP Printer Install Wizard on the computer to acquire the software, it will download and start the install for you.As for removing the PSDr from your computer, you should be able to just drag the icon to your trash can (on the desktop). From my knowledge and use the PSDr does not install on the computer, it will extract temporary files each time the icon is opened.If you would like to delete the temporary files, you can press the Windows and R buttons on the keyboard (from the desktop) and it will open the Run box. Type %temp% and hit Enter, look for the 7z folders and delete them (you can delete all files and folders from here, if you would like).I read about the computer troubles you are having and cannot remove the Print and Scan Dr. My own suggestion would be to try a Clean Boot, and then after the computer restarts, access your Control Panel and uninstall the tool.

 

  1. Look for, and open the folder starting with 7z (Example: 7zS2356)
  2. Open folder Util
  3. Open folder CCC
  4. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
  5. When the uninstall has completed restart the computer
  6. Follow these steps to reset the registry settings and options for Windows Installer.
  7. Click  Start, and then click Run.
  8. In the  Open box, type msiexec /unreg, and then click OK.
  9. Click Start, and then click   Run.
  10. In the Open  box, type msiexec /regserver, and then click OK
  11. Run Disk cleanup from Accessories\ System Tools
  12. Download and install the latest version of Adobe flash Now we can restart the computer
  13. Download and install the software here > HP Drivers & Downloads

 



I hope this has helped.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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