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- HP Community
- Printers
- Sprocket
- Android not able to see Sprocket

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08-20-2017 08:23 PM
I have tried resetting the printer but still does not work.
Please help!
08-21-2017 03:04 PM
Hi @n1di1p,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query. I'll be more than glad to help you.
I understand that you are facing issues with your HP Sprocket wherein the phone does not recognize it.
I suggest that you check the links: Frequently Asked Questions (FAQs) and Setting up the Printer
You have a good day ahead.
08-21-2017 03:46 PM
Hi @Rainbow23 ,
Thank you for your response. As I added in my original post, I have done the suggested steps in the FAQs and the Setting up the Printer you provided.
I was able to see the printer with my husband's phone (Moto G4 with Android 6) but not my phone (One Plus 3 with Android 7). I had to use his phone -which is a work around but it would be nice if I can use my printer with my phone and not wait for my husband to be around to print.
I repeat, the printer is not visible in an Android 7.0 device.
Have a good day.
08-22-2017 07:22 AM - edited 08-22-2017 07:23 AM
Hi @n1di1p,
Thank you for your reply, I'll be more than glad to help you.
I understand that the unit does not work with Android 7 phone.
This issue may require a one to one interaction over the phone.
Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
You have a good day ahead.