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n1di1p
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Android not able to see Sprocket

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Sprocket black
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I am trying to pair my sprocket to my one plus with Android 7, but my phone does not see the my printer.

I have tried resetting the printer but still does not work.

Please help!
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Rainbow23
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Hi @n1di1p,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Sprocket wherein the phone does not recognize it.

 

I suggest that you check the links: Frequently Asked Questions (FAQs)  and Setting up the Printer

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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n1di1p
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Hi @Rainbow23 ,

 

Thank you for your response. As I added in my original post, I have done the suggested steps in the FAQs and the Setting up the Printer you provided. 

 

I was able to see the printer with my husband's phone (Moto G4 with Android 6) but not my phone (One Plus 3 with Android 7). I had to use his phone -which is a work around but it would be nice if I can use my printer with my phone and not wait for my husband to be around to print.

 

I repeat, the printer is not visible in an Android 7.0 device.

 

Have a good day.

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Rainbow23
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Hi @n1di1p,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the unit does not work with Android 7 phone.

 

This issue may require a one to one interaction over the phone.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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