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‎05-20-2019 11:14 AM

HP Recommended
Product: Sprocket Photo Printer
Operating System: iOS 12 - 12.0.1

Pretty sure I know the answer to this, but throwing it out here anyway.  I've tried all the "fixes" to get my Sprocket to connect to my iPhone 6s again, but nada. Is there a way to direct connect?

Artist, writer, fluent in sarcasm and cynicism.
2 people had the same question
5 REPLIES 5

‎05-20-2019 12:48 PM

HP Recommended

Hi Murfnik,

 

Sproket using Bluetooth no other way.

Is the Sproket no longer visitable from iPhone Bluetooth?

Have you reset the Sprocket?

https://support.hp.com/us-en/document/c05241268

I am an HP employee.
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‎05-20-2019 12:58 PM

HP Recommended

I figured as much.

I've been able to get the iPhone to see the Sprocket once, still saying not supported, then disappears.

 

And yes, I've reset it multiple times.

Artist, writer, fluent in sarcasm and cynicism.
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‎05-20-2019 02:11 PM

HP Recommended

Hi Murfnik,

 

Have you test Sprocket on a different mobile device?

I am an HP employee.
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‎05-20-2019 02:38 PM

HP Recommended

Works on my iPad. But for how long who knows. Plus, it doesn't solve my problem. I don't want to have to email/transfer photos from my iPhone to my iPad to print. 

Artist, writer, fluent in sarcasm and cynicism.
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‎05-20-2019 03:14 PM

HP Recommended

Have you tried update Sprocket firmware on iPad? Have you turned off iPad's Bluetooth then test with Sprocket and iPhone?

I am an HP employee.
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