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‎02-29-2020 11:54 AM

HP Recommended
Product: IPhone 7 Plus
Operating System: iOS

I have downloaded the App and when I go to find my Sprocket printer, the app does not find the printer.

Reset the Sprocket, rebooted phone  uninstall Sprocket app, re-installed App... still can find my Sprocket 100

1 REPLY 1

‎03-03-2020 09:46 AM

HP Recommended

@Davewarman, Welcome to HP Support Community!

 

If you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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